System Integration – Maintenance and Support

Roctec Technical Support & Maintenance Services ensures that your network is functioning properly to serve your organization’s business needs. The engineers skilled in maintaining and operating all components of your network staff our Technical Support Team. We have the expertise to support every piece of your network infrastructure over the phone or through on-site services. Awarded with ISO 9001 certificate by the Hong Kong Quality Assurance Agency (HKQAA), our maintenance and support service processes are in full compliance with international computing and telecommunications standards set by International Standards Organization.

Roctec Support Systems are structured to ensure that technical support engineers and managers are accountable for responding to your requests. Our clearly defined escalation process ensures the resolution of technical issues in accordance with the agreed upon service level agreement. Our technical support methodology ensures that problems are tracked and customers get updates regularly until the problem is resolved.