Last year presented us with challenging tasks. As a colleague stated, what we attained was the collaborative work of every single person. While thanking your team members, do not forget about yourself. You deserve a celebration. We hope you enjoyed the night and wish that Roctec will ride into good times as it nears its 40th anniversary next year.    

We are delighted to announce that Roctec is part of the MTR Corporation’s AI Station Hotline service (expansion project) and the MTR．Care App development, which won gold and silver medals respectively at the International Exhibition of Inventions Geneva 2026. The gold-winning project, namely the MTR AI Station Hotline, involves centralised AI-empowered hotline system for MTR Heavy Rail Stations. The new AI voicebot can handle multiple enquiries simultaneously, reducing customer wait times and enhancing operational efficiency. Our team has contributed to the design and implementation of the service. For the “MTR．Care” App for inclusive mobility, we have developed the Integrated Digital Tool (IDT) to streamline the operational process. The change has significantly reduced the processing time by MTR staff and dwell time by wheelchair customers who need portable ramps for train boarding and alighting. Gaining worldwide recognition at the major innovation event motivates us to go further, creating new solutions alongside other parties to have a positive impact. Visit the MTR web for more on the awards: https://www.mtr.com.hk/archive/corporate/en/press_release/PR-26-022-E.pdf  

The new year began with the honour of receiving the Caring Company logo. Embracing HKCSS’s new vision, Roctec will explore how to integrate more socially conscious measures and keep track of our progress within this framework.   We are caring.